What is Serta?
One of the companies providing quality mattresses for more than ninety years is Serta, Inc. If we talk about the company’s innovation in sleep development then there are the company’s two iconic mattresses. One is the award-winning Perfect Sleeper, which was launched in the year 1931. The second is the iComfort collections. iComfort was released in the year 2011, the ingenious thing about it was that the company created a sleep system with cooling technology. Today the company provides a mattress to the hospitality industry which includes some of the world’s largest hotel ventures. The company today sells five varieties of mattresses. It also sells bed frames and accessories including mattress protectors, sheets, pillows, and bedding sets. If you want to visit their store you can locate a store by visiting their website. In 2012, Serta achieved the number one ranking of mattress manufacturers in the United States. On their website, if you click on Serta Comfort 101 then on-page you can find various hyperlinks for mattress care, peace, and quiet, shopping tops, sleep solutions, etc.
The Return Policy
Now, Serta, which keeps consumers at the center, has done everything keeping in mind the consumer’s benefit. But no company could escape from mistakes. So, you could be the unlucky consumer whose mattress would turn out to be the faulty one. In that case, you don’t need to worry, Serta gives you 120 days to return your product.
Procedure for returns on Serta.com
The first you need to do is contact Serta on their mail i.e., support@serta.com. Here, you can ask them to schedule a removal. This would work only when you bought the product directly from Serta.com. In case you have bought the product from some other retailer then you need to contact the retailer first, then enquire about the return policy.
Paying for the return of Serta product
Serta doesn’t charge you anything for returns. They will coordinate with you and plan a return and removal of the product from your home. Again, one should note that if the product is purchased from some other retailer, then you need to inquire about the return from him. So, you can be charged for returns by the retailer in this case.
Preservation of packing material
One doesn’t need to maintain any of the packing material. Serta will get the product packed, picked, and removed from your space. Again, you need to reach out to them at support@serta.com
If you don’t wish to return your product you can opt for an exchange of your product. This works as they provide you with a Home-trial of 120 days. In this period you can exchange your product for another one. To initiate the exchange procedure, you need to give a call them at 1-888-708-1466. On the phone call, they will initiate the exchange process, charge you for the difference in cost or return the difference, and finally, remove your original product. Important to note here is that after the termination of the 120 days Home-Trial will be void.
Registration of Warranty
You need to keep the original bill of sale, the product’s intact model name label, and any law tags on the product to verify warranty coverage. Please also follow the warranty card’s care and maintenance instructions. It is recommended that you complete the warranty card information. The data is used to help build goods that would satisfy the needs of the consumers. Your information is never shared with third-party marketing firms.
Price list of Serta Mattress
EZ Tote – $349Serene Sky – $499Perfect Sleeper Mattress-in-a-box – $549iComfort – starting price at $1099
Four reasons to choose Serta
Serta gives you a Home-Trial of 120 days. Here you can opt for the exchange of your original product within 120 days. The company gives you a limited warranty of 10 years. All products are designed and built in the USA with utmost care and fineness. If your product turns out to be faulty or damaged then you opt for exchange or return which the company provides you for free. Lastly, Serta uses only CertiPUR-US which is Certified Polyurethane Foam.
Conclusion
In conclusion, if you are looking to buy new mattresses then you can look for Serta, with the company provides you with free returns and a Home-Trial of 120 days it offers you great value. For returns and planning removal of the product, you need to directly contact support@serta.com. You can also contact at the below-mentioned details:
For sale related inquiries:
1-888-708-1466 – Mon-Fri 9am-8pm EST
For general inquiries:
1-888-557-3782 – Mon-Fri 9am-5pm EST
